Process
How will I submit my design requests?
We’ll create a Slack Connect channel and you’ll have a dedicated project manager to submit requests and revisions.
What file formats are the designs delivered in?
We use Figma in our design process and export assets in PNG, JPG or PDF. The source file is also included in the delivery.
Can I request any changes after the delivery of the assets?
Yes. All our packages include an unlimited number of revisions.
What if I’m not fully satisfied with the design deliverables?
We’ll keep working on it until you’re 100% satisfied. You can submit unlimited revision requests.
Are there any limits to the number of designs completed per month?
No. There are no limits on the number of designs you can receive per month, but we allow 1 active design requests. Once an active design request has been closed, we start working on the next request. You can always change priorities in the backlog.
How long does it take to complete a design request?
The completion and delivery time of an active design request depends on the number of revisions required. Depending on the complexity, the initial design deliverable typically takes 1-2 days to complete.
What is considered an “active request”?
A request will be considered “active” as long as a designer is working on it. After the initial deliverable, you’ll have the option to submit unlimited revision requests until you’re fully satisfied with the end design. As long as you’re happy with the design, it will then be marked as “closed”.
Team
Who will be our main point of contact during the project?
You will have a dedicated project manager, your go-to person for updates, queries, and any assistance you need during the project lifespan. You’ll also have a dedicated Slack channel for all team members on both sides of the project.
Can we meet the team that will be working on our project?
Absolutely! We believe in transparency and would love for you to meet the experts crafting your digital presence.
Pricing and payment
Can I cancel at any time?
Yes. We aim to provide our customers with a flexible alternative solution to hiring an agency or an in-house designer, so you can cancel your service subscription at any time. Cancellations will be automatically set for the end of your billing cycle.
Are there any hidden fees?
No. We’re committed to keeping our pricing as transparent as possible. The package fee is fixed and what you’ll pay on a monthly basis.
Do you offer refunds?
No. Our customers’ satisfaction is key for us and we’ll do everything we can to satisfy your needs and requests. We offer unlimited revisions and you can cancel at any time, but we don’t offer any refunds for active billing cycles.
Content and aesthetics
How will our brand identity be incorporated into the assets you produce?
Your brand identity will be meticulously woven into every aspect of the design, ensuring a coherent and authentic virtual presence.
What if I don’t have a brandbook yet?
That's fine, our process include the 1-week onboarding stage, during which we'll review your existing assets, expand the color palette and the type scale, and create a library of graphic elements, thus building a solid foundation for faster future iterations.